Compostable Coffee Capsule & Nespresso® Machine FAQs
Here you’ll find some useful Compostable Coffee Capsule FAQs and answers, plus eco coffee pod troubleshooting advice to ensure you have the very best coffee experience.
To reprogram your Nespresso machine, our blog post about how to clean and top tips to get the best from your Nespresso® machine is a great place to start and will help you achieve the perfect mug of Blue Goose eco coffee pods each and every time!
Delivery, Capsule & Machine FAQs
We offer both a standard and expedited delivery service within the United Kingdom.
Free delivery is available within the UK only and is sent via a tracked 48hr service. To qualify for this you must have spent £22 after any discount is applied; offer does not apply to gift subscriptions.
Orders placed before 1pm (Mon-Fri) are packed and dispatched on the same day. Orders placed after 1pm will be dispatched the next working day. Your coffee is delivered via a tracked service and can be tracked if you provide contact details at checkout. Our deliveries are delivered according to the following time frames and costs:
> Free Shipping On All Coffee Pod & Bean Orders over £22
> Standard: Tracked 48hr 0-2kg: £2.99 – Will aim to deliver your coffee within 2 working days of dispatch. (2-3 working days).
> Expedited: Tracked 24hr 0-2kg: £3.99 – Will aim to deliver your coffee within 1 working days of dispatch. (1-2 working days).
Deliveries sent the same day for orders received before 1pm.
If you have still not received your order after 3-5 then please do get in contact with us or see the next FAQ for tracking and troubleshooting.
Once your order has been processed you’ll receive a confirmation message from us followed by a confirmation email with parcel tracking code once your order has been processed.
Depending on the service orders are despatched and delivered by Royal Mail or by Hermes.
You can use Royal Mail track & trace to see if your parcel has been delivered, although they don’t show you any detail about where your parcel is.
Hermes: if your order is being sent via Hermes than they should send you tracking and delivery notifications to the email you used when you placed your order. So if you have any Hermes parcel tracking queries or want to divert or have your order re-delivered then we would definitely recommend downloading the Hermes app via Google Play (Android phones) or the Apple App Store.
You can then set preferences for all your parcel deliveries including your ‘safe place’ and any delivery instructions if you’re not going to be in.
You can also choose a neighbour that your courier should deliver to (or whether they should avoid any specific neighbours) so it’s super useful.
You can also contact Hermes via their website or by using their chatbot called Holly for 24/7 help.
Compatible with ‘Traditional Drop Through’ Nespresso® machines, our compostable capsules deliver exceptional speciality coffees each and every brew, without the guilt. So models such as the Nespresso® Pixie machine, the Essenza, CitiZ and Inissia, for example. They are not designed for the new Vertuo machines that Nespresso offer, which take more of a UFO shaped capsule.
HOW DO I REPROGRAM MY NESPRESSO MACHINE FOR THE CORRECT RISTRETTO OR ESPRESSO VOLUME?
This is vital to get the very best Blue Goose cuppa!
Your machine comes pre-programmed to deliver a Nespresso-capsule-specific amount of water but our capsules are best enjoyed as a 25ml Ristretto or a 35ml Espresso, so you’ll want to reset your Nespresso® machine as the coffee to water ratio is key to achieving the best possible coffee from our eco capsule range and re-calibrating your Nespresso® is therefore really important. We’d therefore heartily recommend you read our Nespresso® Hints & Tips blog post to set yourself up for wonderful capsule coffee every time!
To fully appreciate all the complex, and intense flavours our capsule coffees deliver, we’d recommend you first drink them without adding any milk, so as black Espresso or Lungo coffees. Shock horror for those who love a milky coffee, but once you try it you’ll soon see why so many people are getting more into their coffee these days as they discover what coffee really should taste like! You see, to achieve a consistent taste many (most!) capsule companies simply dark roast their beans as it’s the only way they can ensure their coffee tastes the same each time. But that means the coffee generally doesn’t taste, well…good.
>> Enjoy an eco-espresso! If you love a good espresso, then try our Ethiopian Yirgacheffe coffee capsules. Fragrant and clean, you’ll love the subtle notes of fruity spice with hints of chocolate. This espresso is more about enjoying a complex mix of flavours than a bitter, dark hit of coffee.
>> For lungo lovers and milk fans: If you like a long coffee or a good bit of steamed and frothy milk in your coffee, then our Lungo eco pods or our Swiss Water decaf pods or our Peruvian eco coffee capsules are for you (although our Ethiopian capsules also taste great with a splash!). Don’t put too much milk in there though, or you’ll mask the more subtle flavours and it’ll be more akin to high street coffee, aka warmed milk hehehe…
Our Peruvian will give a smooth lungo style drink with hints of cocoa. Weird to think you’ll taste all of these flavours in a coffee isn’t it…but that’s what a lighter roast and quality coffee bean will bring to the table, versus overly-roasted beans. Our Swiss Water Decaf coffee capsules will give you a slightly indulgent lungo without the caffeine kick. Whichever you choose, have a lovely guilt-free mug of the good stuff!
Depending on the Nespresso® machine model you own and the water hardness where you live, we’d recommend descaling every 6-12 months.
Find the specific Nespresso® machine troubleshooting advice for your model, where you can also see a whole section on descaling your Nespresso® machine. As for a descaler to use, we’d recommend the organic certified Cafetto@Home eco pod/capsule coffee machine cleaner available on Amazon.
Nespresso® give some brief advice on their website that should help you to solve machine issues yourself at home, but should the problem persist you should visit the Nespresso Club Assistance webpage, then just select your Nespresso® machine model and you can then access Nespresso® instructions guides and videos as well as troubleshooting guides. You should also download the Nespresso maintenance guide for your machine to get specific advice. In the meantime here is a summary of common issues and solutions from Nespresso’s own website::
>The machine doesn’t switch on: check the power cord and fuses.
>The coffee isn’t warm enough: preheat your cups and descale your machine. Also, try running a shot to flush out your machine and the water will heat your cup at the same time.
>No coffee extraction: clean and descale if necessary.
>Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
>No hot water or steam: clean and descale if necessary.
> The milk doesn’t froth: clean the frothing device. We also recommend using semi-skimmed milk.
> No water flow: fill the tank and make sure it is correctly inserted.
VIA HOME COMPOSTING:
Our capsules will home compost but it’s very much dependent on one’s composting skills and how healthy your compost pile is.
The UK’s weather means few of us have the perfect conditions to make ideal compost every time and the speed at which organic matter breaks down depends on many variables. If not kept in optimal condition, there’s no guarantee on time frame so your compost could take anywhere from four weeks to 12 months to fully decompose.
We know in the right conditions our capsules will home-compost in around 3 months and will certainly work best if composting in hot bins/hot composting. We could make shallow promises (like a few competitors do!) but we want to be transparent, so until we receive Vincotte / TUV Austria ‘home compost’ certification we will not be marketing ours as home compostable so you know exactly where we stand.
VIA COUNCIL FOOD WASTE COLLECTIONS:
In reality though, while many consumers want home-compostable products, less than 1% of us Brits actually home compost so the most effective way to process compostables at this time is via council doorstep food waste collections where they will be processed into compost or liquid fertilizer depending on your local council’s food waste processing facilities. By avoiding landfill, you’ll also reduce the resulting methane emissions produced by coffee grounds in landfill.
If you don’t have council food waste collections, First Mile’s RecycleBox scheme (see below) is perfect to ensure your capsules are processed correctly.
Should your capsules accidentally sneak into your black bin (er herm) then they will likely be sent to landfill or to an incinerator, where they will be burnt to create ‘energy from waste’. This is not ideal as burning the world’s resources is not exactly sustainable, but this is the reality of much of our household waste. Many companies shout about ‘zero to landfill’, well this is what they mean. Instead of burying it, they burn it. We’ll let you make your mind up on this (we certainly have our own strong opinions!) but nevertheless, if our eco compostable coffee pods make it into an incinerator then they won’t produce the volatile or toxic gases or residue that plastic and aluminium coffee capsules produce. Tests by the well known Vegware company have also shown that bio (natural) materials also burn at a higher temperature, therefore creating more energy.
Ultimately, the incredibly diverse (bonkers!) recycling requirements and facilities provided by different UK councils means there is little consistency in how your food and garden waste is processed but this is thankfully something the Government is looking into as part of their Consultation on Consistency in Household and Business Recycling Collections in England.
If you don’t have council food waste collections, First Mile’s Coffee Pods RecycleBox service is perfect to ensure your capsules are processed correctly. It is the best and cheapest such service, where you fill whatever sized box you have to hand then book a collection or leave the box at any Hermes drop off point.
Whichever way you do it, the service costs around £15-20 and believe us you can store-up a whole bunch of capsules as the only stipulations are that it has to be “light enough for one person to lift and measures no more than 41 x 30 x 30 CM”! Please just ensure you pop a note in the box (and in the “Extra notes” section when booking your collection) confirming they are Blue Goose industrially compostable coffee capsules so the First Mile team know how to deal with them.
Printed using vegetable ink and secured with plastic-free glue, please recycle our sustainably sourced FSC certified boxes to continue their lifecycle and help the very real ﬁght against global deforestation.
This can be tricky to get one’s head around, but in short Biodegradable refers to any material that will disintegrate in water, soil or air over time with the help of organisms like bacteria and enzymes. Compostable also refers to a material that breaks down and returns to nature, but it has to turn into something that improves the nutrient levels of the soil – or rather it has to turn into a non-toxic organic material. It also has to do so relatively quickly, at the same rate as the materials with which it is being composted, like food waste, to be classed as compostable.
Getting technical, our capsules are compliant with EN13432 standard, which means they will be “bio-assimilated” by micro-organisms naturally occurring in an industrial compost without any biological additive. Carbon, Hydrogen and Oxygen in our capsules will essentially be biologically transformed into H2O, CO2 and biomass i.e. new micro-organisms.
The Swiss Water® Process uses the elements of water, temperature and time to create decaff coffee. In their own words: “Swiss Water® is the innovative craft of using pure water to gently remove caffeine. Our 100% chemical-free process decaffeinates coffee in small batches.
This means we can remove caffeine from very select amounts of Speciality Coffee. Coffee that is grown and harvested with the utmost care. Coffee that we’re excited to taste. Coffee that once decaffeinated, will still taste every bit as delicious as it did before we got our hands on it!”.
What this means is that you are helping minimise the use of industrial chemicals in the coffee decaffeination process, and thanks to our environmentally friendly Swiss Water Decaf capsules you are minimising the waste that goes into landfill or the energy and emissions used to get your used capsules back to Nespresso® for recycling. Not a bad argument to make the switch…
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