Once your order has been processed you’ll receive a confirmation message from us followed by a confirmation email with parcel tracking code once your order has been processed.
Depending on the service orders are despatched and delivered by:
ROYAL MAIL: You can use Royal Mail track & trace to see if your parcel has been delivered, although they don’t show you any detail about where your parcel is.
DPD: You will receive tracking info in your order despatch confirmation email and via SMS if you added your phone number when checking out. Or visit the DPD track parcel page here
If you have still not received your order after 3-5 days Outside fo any strike action being taken by Royal Mail or other providers, then please do get in contact with us.
CHRISTMAS DELIVERY INFO: Royal Mail Christmas posting dates** are continually updated and accurate and for our own shipping services please visit our Shipping Policy page for the best shipping options to guarantee delivery in time for Christmas.
> Orders made between 23-27th December will be sent from 27th December
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NEW YEAR DELIVERY INFO: > Orders placed on the 1-3rd January will be processed from 3rd January onwards
** These are guidelines based on Royal Mail’s stated service levels however, like you, we are at the whim of network congestion so please try not to leave your ordering too late if you don’t want to be disappointed.
However, If any of our Nespresso® Compatible pods or ground and whole bean coffees are not for you then you can request a return within 30 days, before sending them back.
However, we're super confident it won’t come to this so if you’re struggling to make a great cuppa or just want some advice to create the best possiblee brew, definitely touch base via our contact page and we’ll go from there.
If you still want to make a return then we’ll promptly process your refund as soon as we’ve received your return.
