Cancellation policy

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Homeware

Items in our homeware range are handmade to order, which is why we handle orders through monthly pre-order campaigns. Orders can be placed at any point during a month and we then produce and despatch all ordered items at the end of the month.

If you decide you wish to cancel your order, you can do at any point before the end of the month during which your order was placed. You will then receive a refund.